FAQs

1. How do I access the Toolstation Club rewards site?
To access the Toolstation Club rewards site you must be a Toolstation Club member. You can become a member by clicking on the view rewards on the Toolstation website or App, under the My Account section.

2. What does Toolstation Club rewards give me access to?
This gives you access to a range of rewards and competitions, such as spin to win and prize draws.

3. I can’t access Toolstation Club rewards after clicking the link. What do I do?
The authenticated link is only valid for 1 hour. After 1 hour has passed you will no longer be able to view the site using the same link. If you still require support, please contact MLP. Office opening hours are 9am to 5.30pm Monday to Friday excluding Public and Bank Holidays.

4. Can I withdraw from the rewards and competitions?
Yes, by clicking on 'Leave Club' on the Toolstation website or App, under the My Account section.

5. I have a question about my Toolstation account/purchase who do I need to speak to?
Please contact Toolstation Customer Services directly on 0330 333 3303 Lines are open: 8am – 5pm Monday to Sunday

6. If I have any questions that were not answered here, who can answer them?
If you have a question that is not listed here, contact MLP who will be able to help. Office opening hours are 9am to 5.30pm Monday to Friday excluding Public and Bank Holidays.